We deliver our products from Mondays to Sundays between 11am – 6pm. In any event of peak periods, our delivery services will be extended from 9am – 8pm. Although our team will try our best to suit the preferred delivery time range, there is no guarantee on this. Chapter Ju cannot be held responsible if a delivery is late due to any unforeseen circumstances such as heavy traffic, unpredictable rainy weather/flood or anything else beyond of our control.

– Specific time deliveries are not available. Casual requests such as preferences of specific delivery time will not be entertained.

– Please ensure that the receiver’s contact number is correct and available during the period of delivery. If by any chance that our riders could not reach the receiver after several attempts, the items will be considered as ‘failed’ delivery and the item purchased will be sent back to our flower studio located in PJ. Additional charges will be imposed for re-delivering the item.

– It is also the customer’s responsibility to inform our customer service care line if the buyer/sender does not want us to contact the receiver upon delivery. Customers can choose to put the sender’s contact number in the details form to ensure that we will not contact receiver.

– Riders/Dispatchers will only call or text the receiver while it’s on the way for delivery.

– Please take note that we do not deliver to the unit inside high rise buildings (eg. Apartments, condominiums, malls, hotels, hospitals etc) Please ensure that the receiver is available to collect the item from the driver at the drop of point/lobby/ground floor.